FAQ/Help
Delivery Time
Shipment within Germany will be delivered within 1-2 working days.
Shipments abroad will be delivered within 4-10 working days.
In the event that a product has a longer delivery time, this will be displayed on the product detail page.
Forwarding Charges
Germany
| Orders < 30,00 € | Orders > 30,00 € |
|---|---|
| 3,90 € |
Free of shipping costs |
Austria
| Orders < 50,00 € | Orders > 50,00 € |
|---|---|
| 6,90 € * | Free of shipping costs * |
EU
| Orders < 100,00 € |
Orders > 100,00 € |
|---|---|
| 9,90 € * |
Free of shipping costs * |
Switzerland, Liechtenstein, Norway, Iceland
| Orders < 100,00 € |
Orders > 100,00 € |
|---|---|
| 16,90 € * |
Free of shipping costs * |
USA, Canada, Australia, Russia (max. 20 kg)
| All Order Values | |
|---|---|
| 49,00 € * | |
* For delivery of bulk goods abroad we charge 50,00 €.
Additional Shipping Information
Part delivery
If, due to technical reasons, we must dispatch your order in partial shipments you will be charged for the postage only once.
Bulk goods
An additional fee of 50,00€ will be charged for deliveries abroad.
VAT for Swiss customers and non-EU customers
Swiss customers and non-EU customers are not required to pay the German VAT (19%). The VAT will be levied by the respective country, usually through its customs authority.
The GoGreen Program offered by DHL
GoGreen makes an active contribution to environmental protection. They are planning to utilize alternative vehicles and fuels. And, based on the guidelines of the Kyoto Protocol, DHL GoGreen will calculate upfront the CO2 emissions produced when transporting our shipments. The value of emissions will be offset by investing in environmental projects such as, the reforestation of the rainforest.
Payment Types
-
Credit Card Payment
Mastercard, VISA, American Express
The charge to your credit card will be effected upon order shipment. -
Prepayment
With this selection you will automatically receive a 4% discount!
Your order will be shipped upon receipt of payment. - PayPal
Returns
Is the merchandise not to your liking or is it in any way defective, and you would like to return it? No problem! For returns from abroad, please contact our Customer Service Department for detailed information about how to accurately process the return.
Bank Details
Commerzbank Darmstadt
Holder: design3000 GmbH
Kto.-Nr.: 637771700
BLZ: 50840005
BIC: COBADEFF509
IBAN: DE61508400050637771700
Please reference the invoice number as the reason for payment. For prepayment money transfers, please reference the order number.
Do you have any further questions?
Tel: (+49) (0)6062-9187220
contact@design3000.de
